Astound Broadband Deceptive Fees and Pricing Lawsuits
Case Overview
The investigation concerns current and former customers of Astound Broadband, which also includes services previously offered under the names RCN, Grande, and Wave. These customers are alleging that the company used misleading pricing and advertising methods, resulting in them paying more for their internet and TV services than what was initially promised.
Specific allegations include the addition of undisclosed or increasing fees, such as a “Network Access and Maintenance Fee” or “Internet Infrastructure Fee.” Furthermore, customers claim that advertised
Who May Qualify
Current or former Astound Broadband residential internet or TV customer (including RCN, Grande, or Wave customers) who paid more than promised due to an unexpected fee, unexpected price increase, equipment charges, slower-than-advertised speeds, or failure to receive a promised promotional gift card.
Frequently Asked Questions
Who is affected by the Astound Broadband legal actions?
This situation may affect current and former residential customers who signed up for Astound Broadband home internet or TV services, including services previously offered under the RCN, Grande, and Wave names.
What specific deceptive practices are being investigated?
Attorneys are looking into several issues, such as the addition of unexpected or increasing fees, breaking advertised price promises, charging for equipment that was advertised as included, receiving slower internet speeds than advertised, or not receiving promised promotional gift cards.
How can I find out if I qualify for legal action?
If your bill included unexpected fees or you experienced a price increase despite a fixed-price promise, you can complete the form on the page to see if you are eligible to take legal action.
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