Spectrum Internet and TV Price Increase Investigation
Case Overview
Spectrum, which is operated by Charter Communications, is facing allegations from customers regarding its pricing structure for Internet and TV services. The core complaint is that the company allegedly used a bait-and-switch scheme, advertising and promising fixed monthly rates for set periods, only to raise those prices before the promotional terms were set to expire.
Customers claim that the price increases occurred despite assurances of fixed rates. Specific allegations include the annual raising of the base service rate, the imposition and subsequent increase of a
Who May Qualify
Current or former Spectrum residential Internet or TV customer who experienced price increases during a promised fixed-rate period, including those who signed up for a one- or two-year fixed-price plan and later saw their monthly bills increase due to higher base rates, added or increased Broadcast TV Surcharges, or rising equipment fees.
Frequently Asked Questions
Who is eligible for this investigation?
You may qualify if you are a current or former Spectrum residential Internet or TV customer who experienced price increases while under a promised fixed-rate period. This covers instances where fixed-price plans saw increases in base rates, surcharges, or equipment fees.
What specific pricing issues are alleged?
Customers allege that Spectrum increased prices in several ways, such as raising the base service rate annually, imposing and increasing a 'Broadcast TV Surcharge' not clearly disclosed at sign-up, and increasing equipment fees mid-plan. They also allege channel removals followed by extra charges to restore them.
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