Wix Class Action Over Allegedly Deceptive Subscription Terms
Case Overview
The lawsuit was initiated by Abrahim Mahallati against Wix.com Ltd. The core allegation is that the company unilaterally increases the cost of its website subscription services without obtaining the explicit consent of its customers. Furthermore, the complaint claims that Wix misrepresents its terms by telling new users they can cancel at any time, which is misleading because refunds are only available within a 14-day window following the initial purchase, a restriction that does not apply after a renewal.
The specific claims involve overcharging subscribers during renewal periods. For instance, the complaint details a case where the plaintiff was charged $384 for a renewal, which was $60 more than the expected price, and this charge occurred before the 14-day cancellation window had passed, preventing the consumer from recovering the money.
The plaintiff seeks to represent a class of California consumers who were overcharged for Wix subscriptions without authorization, demanding a jury trial, class certification, injunctive relief, and restitution. The lawsuit is currently filed in the U.S. District Court for the Northern District of California.
,Who May Qualify
California consumers who purchased one or more Wix subscriptions and were overcharged without their authorization.
Frequently Asked Questions
What is the basis of the lawsuit against Wix?
The lawsuit alleges that Wix unilaterally increases subscription prices without customer consent and misrepresents its cancellation terms. Specifically, it claims that while Wix tells new customers they can cancel anytime, refunds are only available within 14 days of the first purchase, which is not true after a renewal.
What specific financial issue is alleged?
The plaintiff claims that consumers were overcharged during renewal periods. One example cited is a $60 overcharge on a renewal, which occurred before the consumer could utilize the 14-day window to cancel and receive a refund.
Where was the lawsuit filed?
The class action lawsuit was filed in the U.S. District Court for the Northern District of California.
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